Koen Pack USA Terms and Conditions (short version)

Thank you for choosing the innovation leader of floral supplies and packaging. We appreciate your business and would like you to be aware of our policies.

- Koen Pack USA will accept orders by mail, email, fax or phone.
- First time orders require prepayment. Payments may be made by check, money order, visa, american express, mastercard or wire transfer. Once a minimum of $ 1000 has been purchased, the customer will be considered for credit terms.
- Due to variations in our customer's products and manufacturing processes, Koen Pack USA can not guarantee that the product will perform in all instances. We will supply necessary samples so that our customers may test the product and see if it will satisfy their needs. After the samples are tested and approved and order has been placed, the customer assumes all responsibility for the product performing in that instance.
- First time custom orders over $2000 require a 50% deposit. All custom orders are subject to an approval process before any work is begun. A 10% overage or shortage may be shipped without notice on custom orders.
- Normal terms are 2% net 10, or net 30 based on the invoice date. The 2% discount will only apply to invoices paid within 10 days.
- Any damage, shortage or other problems with your order must be reported to Koen Pack USA within 7 days of receipt of merchandise. Please check your order accordingly so that any problems can be dealt with immediately.
- A 20% restocking fee is incurred for any returns of regular stock items. This may be waived at Koen Pack USA's discretion. Special orders cannot be returned.
- No credits will be accepted without proper authorization. No returns will be accepted unless first approved by Koen Pack USA.

Koenpack USA, Inc. endeavors to ship only the highest quality of products. Should you find a problem we ask you to follow the following procedure:

  • Open and inspect product immediately upon arrival. We do not assume responsibility for products damaged in transit as sales are FOB.
  • Call Koen Pack USA, Inc. within 24 hours of receipt to verbally advise them of the problem.
  • We must receive a written request for Credit within 7 days after receipt of the product. This request should contain: invoice number, date of invoice, an explanation of the problem and the amount of credit you are requesting.
  • If we are in agreement, we will immediately issue a credit memo.
  • If your request is not received within 15 days of the invoice date we cannot issue credit.
  • We may request the product to be returned. Please hold the product until instructions from Koen Pack.