Frequently Asked Questions

Frequently Asked Questions

I'm experiencing problems on the website.
Please contact your sales representative or send an email to, we will contact you as soon as possible.

When will my order arrive?
After placing your order you can generally expect the items to ship within 24 hours after receiving your confirmation. Orders placed on Saturday and Sunday will ship the following Monday.

Where can I find more information about the Koen Pack app?
On the page app you can see what it looks like and you can find the download link.

Can I still order by phone?
Yes, you can. Our sales representatives are pleased to help you in any way.

The article I'm looking for is not listed, what can I do?
We put all the products we offer in our catalogue on the website. If you are you looking for a specific product please contact our sales department, one of our staff will be pleased to assist you.

Can I cancel my order?
If you do want to make changes or cancel the order, please call us at (905) 643-5300. Please note that if you are returning an order a 20% restocking fee will apply.

Can consumers also contact Koen Pack?
We are sorry, it is not possible for consumers to buy from Koen Pack. The philosophy of Koen Pack is focused on serving the business customer.

Best regards,

Team Koen Pack